Delegated Claims Management

Reduce the Claims Lifecycle and Control Costs

Lowers & Associates provides delegated claims management and third-party administration to clients through its various branches internationally and in the US.

Our clients are both insurers and reinsurers, including Lloyd’s of London companies, where the business is written through MGAs or coverholders, and other retail agents.

Leveraging technology and innovation, Lowers & Associates has implemented multifunctional claims management systems, and can offer the following services:

  • FNOL management with a proprietary RFI system and process in place for rapid intake and claims triage
  • Advanced user management to coordinate engagement with independent adjusters and other experts
  • Customized reporting and KPI tracking
  • Improved claim settlement practices and greater control of loss funds through industry partners
  • Client portal access with real-time visibility of claims information, claim notification capabilities, and a document upload facility

With a strong focus on process efficiency to deliver fair and fast claims decisions -- reducing the claims lifecycle and enabling effective costs controls -- we pride ourselves on providing a better overall experience for the customer.

Our team consists of the following personnel:

  • Neil Watson; Director, Global Operations
  • Andrew Ballard, Vice President, International Markets
  • Scott Thornton, Director of Claims
  • Tom J. Dolan, Manager of Claims & Research
  • Seth Teachout, Claims & Research Specialist
  • Rick Church, Consultant
  • Maria Strubbe, Consultant
  • LaDawn Presgraves, Executive Vice President of TPA Services and Audit

To inquire about these services, contact us here or call (540) 338-7151.

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